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Yes ,SREJONEE is a registered proprietorship start-up company in India. Full name of the company is Srejonee Art & Creations.
Yes, we export our products directly to our customers in Europe, USA, Canada, Middle East, Australia and many more other countries.
Srejonee does have a small production unit in Bhadreswar, Dist Hooghly, West Bengal where few of our products are manufactured but majority of our products are created by village-based artisans across West Bengal. We identify, develop and nurture age old traditional skills of talented artisans across Bengal and work in close association with them to preserve the Art Form to prevent it from extinction. This commitment has helped preserve many traditional crafts of India and created employment opportunities in deep rural areas.
YES almost all of Srejonee products are purely handmade using age old traditional skills. In some products such as appeal etc, if the cloth is from power loom, the final product is made using hand stitch, hand-woven, hand block-print etc process using vegetable dyes or natural colours as far as possible.
There are no true international norms for clothing and every company tends to have its own sizing standards. You can refer to our Size Guide where we have suggested basic guidelines of how SREJONEE sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.
It’s fairly easy. Select products of your choice from 350+ products classified in different broad Category in our website. Place them in your ‘Shopping Cart’. Press ‘Check out’ button – Insert Discount Coupon Code, if you have any – tick the ‘I Agree’ check box – Make Payment using your Debit/ Credit Card/Net Banking/ Wallet or any other option given. Tick EMI Option if you so desire. Your purchase is complete.
During the payment process you will be given a confirmation that your credit /debit card has been successfully processed. You get a on-screen notification ‘Successfully Placed Order’. You will also be given an order confirmation number through an email / SMS from Srejonee.
You can view your order status at any time once you have placed your order, through My Orders options after logging in to your Srejonee account on Srejonee website. We try and dispatch all the orders from our warehouse within two working days and you can track your order from Track your order option on the homepage of www.srejonee.com through the UPS tracking system.
We do not store credit card information on our website. Your credit card information is safe with our international payment solution providers – Razorpay and PayPal.
We make every effort to keep all products in stock. You can NOT place an order for an ‘Out of Stock’ product. However, there may be times when unexpected demands exceed our supply. If you place an order for an item which is not in stock, we will Cancel it and inform you through an email and refund your Payment to your credit card within two business days of purchase. We will not retain your request for an out of stock product in a back order system. In future, we try to notify you when an out of stock item becomes available which would allow you to place a fresh new order for this product.
You DO NOT have to create an account on srejonee.com when you place an order, and can simply proceed as a Guest Shopper. However, there are several benefits to creating an account. Please refer to the My Account page for more details.
Yes customers can place order for larger quantity for events / marriage gift / corporate gifts etc purposes. For Bulk requirements customers need to contact us over e-mail / WhatsApp for such requirements. As all our products are our in-house production we meet such requirements within a reasonable production timeline.
We make every effort to process your order as quickly as possible. We usually dispatch every order within THREE working days unless the product needs customisation, fabrication or modification. Utmost care is taken to securely pack the material to avoid breakage as most of handicraft products are fragile in nature.
We use service of top 15 best courier companies of India for delivery of our shipments within India or Abroad. Normal shipment time is between three to five days
Other than India we export our products directly to Europe, USA, Canada, Middle East, Australia, Singapore and Japan.
No. At this point we are unable to offer expedited delivery service.
All Srejonee orders are shipped door to door to your provided shipping address.
Yes. Because we do not process backorders, whatever is in stock will be shipped together.
No one order will have one Shipping Address. In case you want to ship different items or same items to different Shipping Addresses you need to break it into Different Orders.
No. Since we offer door to door deliveries through our shipping partners therefore you must include full address details including a street address and pin code for the shipping address.
We do not deliver to a Post Office Box etc.
Most of Handicraft items are fragile in nature and necessitates very elaborate and careful packaging to avoid breakage during shipment. All Shipping partners in India or Abroad charge on the basis of Volumetric Weight.
Shipping Charges for International destination vary widely depending on Country, City, Zone etc. You will be directed to our ‘Customer Service Department’ while placing an order who will help you in determining the the Packaging and Shipping cost for your order.
Due to the nature of international shipping, occasionally a customer may have to pay additional Import Duties, Customs Duty or Taxes which are levied once a shipment reaches your destination location/country. However, we are unable to calculate where and how much these charges will be levied.
In the case where such additional charges are levied, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with our Shipping Company to clear your goods for you and deliver them to your doorstep. You will be presented with an invoice from our Shipping Company for such duties and taxes which you will have to pay our Shipping Company directly at the time of delivery.
You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.
Once we receive your order, we take approximately one working day to process your order before handing it over to the shipping company. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us (srejonee@gmail.com) with your requested change and we will send you an email reply to confirm if we were able to make the change.
If we have already handed your order over to the shipping company then we are unable to make any shipping address changes. Please note that we will not be able to change the address of an order placed for India delivery to International delivery or vice versa since the pricing for India and international deliveries is different from each other.
i) If you provide a faulty address. Please mention complete and serviceable address with Pin code, Mobile Number etc. so that you are contactable if need be.
ii) If you are sending the order to someone else and he/she refuses to accept it
iii) Door locked/ address/ addressee not traceable. Shipping partner will make three attempts and try to contact you before returning the shipment back to us.
Depends on where are you located. Based on local tax law, if there are any taxes on Import of goods from India, you may have to pay that.
We accept all MasterCard, VISA, American Express, and Citibank Maestro Debit or Credit Cards.
If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility.
Your credit card will be charged at the time of placing your order through our secured payment gateway. (an online real-time authorisation is done through the Payment Gateway)
Your order will be billed in the currency of your location. All the prices shown on Srejonee website would be either in INR or US$ or GBP or Euro depending on the ordering and delivery location.
For all deliveries in India, you would view and pay the prices in (INRI)Indian Rupee, while for all international customers outside of India, Please select your respective currency depending on your location from the dropdown list to view your prices and complete the transaction.
Please email /WhatsApp us through details given on our ‘Contact Us’ page.
Simply unsubscribe the service.
No, Never. We DO NOT share your information with anyone. For more details, please read our Privacy Policy.
Yes. You can subsequently email us your order at srejonee@gmail.com. But to place an order you have to complete the transaction on our website first.
If you have any problems or concerns about your order, please email us at srejonee@gmail.com
You can modify your order at any time during the shopping process by editing / modifying your shopping cart. Once you confirm payment for the items in your shopping cart, the order is considered as final and cannot be modified.
Once you confirm payment of your order, your order cannot be changed or cancelled. You will need to contact us through a mail to Srejonee @gmail.com with subject ‘Request for Order Cancellation’ strictly within 8 hours of placing your order.
In case we have already processed your order you will be advised that the cancellation is not possible. As we aim to maintain quick turnaround times on our order processing, dispatch and deliveries, we may not be able to support your request unless it is received within the stipulated time frame. Cancellations are solely at the discretion of Srejonee.
All credits will be issued only to the original purchase to his/her credit/debit card or bank account used for making the original purchase.
Once we receive your returned item(s) in good, unused condition at our warehouse we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement.
We do not exchange items once purchased.
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